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Protecting Retail CPS Environments

The Claroty Platform powered by Claire™ — the industry’s first CPS-native AI agent — secures retail cyber-physical systems (CPS) with dynamic asset discovery, proactive exposure management, and Zero Trust remote access to guarantee supply chain resilience and lower your risk profile.

The Challenge: Managing Hypergrowth and Expanding Threat Landscapes in Retail

As e-commerce demands and smart store initiatives expand connectivity across physical environments, the attack surface grows in parallel. Traditional retail resilience has long been engineered around checkout continuity and standard IT security. Today, threat actors recognize that the challenge lies at the interface between corporate IT networks, physical storefronts, and automated logistics infrastructure. Contending with these pressures includes the following critical retail challenges:

  • Major gap in providing underwriters with technical proof of security controls.

  • Teams are forced to absorb hundreds of newly spun-up or acquired sites, inherited legacy control networks, and unmapped operational assets.

  • Third-party vendors rely on unmonitored, always-on vendor VPNs.

  • Mission-critical machinery runs on outdated operating systems and unpatchable firmware.

  • Governments worldwide are reclassifying food logistics and critical retail supply chains as CNI, mandating strict frameworks.

  • Generic AI tools lack operational context, threatening production uptime if they recommend standard IT remediation steps on fragile hardware.

Interactive Demo: xDome for Retail

Explore how xDome helps you protect your supply chain and keep critical operations running.

xDome for Retail: Protecting Uptime

Protecting Retail Cyber-Physical Ecosystems

By safeguarding the cyber-physical systems (CPS) that keep physical commerce running continuously, Claroty delivers intelligent, contextual, and prescriptive AI defense across logistics automation, the cold chain, and smart storefronts.

Guarantee Supply Chain Resilience

  • Unify Security & Automation Teams: Establish clear communication and a unified risk framework between the Security Operations Center (SOC) and Warehouse Automation Engineers to accelerate incident response and protect uptime. Claroty’s embedded AI acts as a single source of operational truth, translating complex technical alerts into safe, optimized workflows.

  • Isolate Critical Zones: Separate store and warehouse operational systems from common corporate IT networks to prevent an IT-level breach from moving laterally into material handling machinery. Claroty accelerates network defense using AI-powered asset zones and policy groups to enable virtual segmentation.

  • Behavioral Integrity Monitoring: Continuously monitor logistics automation networks to ensure that a compromised building control loop or an unauthorized modification to a programmable logic controller (PLC) can’t alter operational data or force an emergency halt.

xDome for Retail: Protecting Uptime

Gain Complete CPS Visibility with Claroty

Maximize Operational Efficiency

  • Dynamic Asset Onboarding: Rapidly onboard newly acquired or expanding sites with safe, hardware-free discovery methods that provide total visibility from day one without requiring physical deployment or planned downtime. Claroty’s AI-driven data leverages the industry’s first CPS Library to instantly create a CPS-ID, resolving imprecise, conflicting, or hidden device signatures.

  • Streamlined Remote Maintenance: Eliminate administrative complexity by replacing risky VPNs with a purpose-built, Zero Trust solution that ensures third-party maintenance interactions are secure, time-bound, and fully audited.

  • Compensating Controls for Legacy Assets: Extend the life of aging warehouse or storefront machinery by surrounding unpatchable assets with precise network micro-segmentation and rigorous behavioral monitoring. Claroty maps device profiles and automatically surfaces AI-driven recommendations to reduce risk.

Ensure Safety, Compliance, and Governance

  • Automated Regulatory Audits: Stop relying on manual logs. Map facility-level OT and IoT assets directly to global frameworks like NIS2, ISA/IEC 62443, and NIST CSF to generate audit-ready reports in minutes.

  • Strict Cold Chain Governance: For grocery operations, implement real-time continuous monitoring of connected climate systems, industrial chillers, and ambient air sensors to satisfy food safety regulations and eliminate inventory spoilage risks.

  • Board-Ready Risk Tracking: Translate technical CPS vulnerabilities into prioritized business context. Claroty enables AI-powered natural-language dashboard and report building, equipping teams with clear metrics to justify security investments to the board and insurance underwriters.

Meet Claire™: The Industry’s First CPS-Native AI Agent

  • Domain-Specific AI: Trained on over a decade of CPS data and Team82 research, Claire thinks in operational terms and understands physical process context.

  • Context over Noise: Eliminates alert fatigue by answering "What should I do next?" with prioritized, high-precision recommendations.

  • Human-in-the-Loop Safeguards: Engineered specifically for fragile industrial environments, Claire ensures safe remediation actions that never induce unplanned downtime.

What Customers Say

“Claroty has given us complete visibility about our OT and IoT environment. With xDome, we can identify risks, define appropriate measures, and monitor them.”

Andreas W.
Head of Operational Technology at The Coop Group

FAQ

Retail CPS security involves protecting the physical infrastructure that orchestrates modern retail operations. This goes beyond standard IT to secure automated fulfillment networks, warehouse robotics (AMRs, AGVs), conveyor sortation controllers, smart store IoT, and building management systems (BMS) like HVAC and industrial refrigeration loops.

Historically, threat actors have used vulnerable third-party connections (like storefront HVAC or building controls) to bypass perimeters and pivot into core networks. In hyper-connected retail environments, a localized breach can move laterally to spoof sensor data or manipulate PLCs, resulting in cyber-induced supply chain paralysis, mass inventory spoilage, or systemic brand damage.

Claroty utilizes Dynamic Discovery, allowing retail operators to leverage safe, active querying and existing network infrastructure integrations. This eliminates the need to ship physical hardware appliances or schedule intrusive maintenance windows, delivering day-one visibility across newly built or acquired logistics hubs within hours.

Yes. Rather than forcing expensive equipment overhauls that squeeze tight retail margins, Claroty shifts the paradigm to physical Exposure Management. The platform maps device purposes and deploys targeted compensating controls, surrounding legacy infrastructure with precise network micro-segmentation and rigorous behavioral monitoring to neutralize threats without operational downtime.

As governments classify retail logistics and food distribution networks as Critical National Infrastructure (CNI), frameworks like the NIS2 Directive mandate strict security reporting. Claroty automatically maps facility-level OT, IoT, and BMS assets directly to global standards like ISA/IEC 62443 and the NIST CSF, generating automated proof packs to streamline audit readiness.

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